Privacy Policy

Last updated 15 October 2026

Who we are

Norfolk Square Consulting Ltd is a private limited company registered in England and Wales (company number 17441865). Our registered office is 24 Waldegrave Road, Brighton BN1 6GE, United Kingdom. The company is run by Nick Hawkins. We are responsible for the personal data described in this notice. You can contact us at: info@norfolksquareconsultancy.com

What we collect

When you request an assessment, we collect your name, job title, company, email address and company you would like assessed, including its website. You can also choose to give us your phone or WhatsApp number, the areas you would like to improve and any other notes. If you contact us directly by email or WhatsApp, we keep the details you share with us.

Documents we send you

When we send you a document such as a report, we may use a personal link from our document sharing provider. This shows us when the document was opened, for how long and which pages were viewed, so we can follow up at the right time. This happens in the Papermark viewer, not on our website. We rely on our legitimate interest in understanding whether our materials are useful to you. Papermark keeps this viewing data for a limited period. We only note what is relevant to our conversation with you. If you would rather we did not use a tracked link, tell us and we will send the document as an attachment instead.

How we use it

We use your details to prepare and send your assessment, to reply to you and to follow up about your request and our related services. We do not sell your data, add you to mailing lists or use it for automated decision-making.

Our legal basis

We rely on your consent, given when you tick the box on our form, to prepare your assessment. We rely on our legitimate interests to respond to and follow up business enquiries. You can withdraw your consent at any time by emailing us.

Who we share it with

We only share your data with trusted service providers who help us run our business and act on our instructions. These are Wix, which hosts our website and stores form submissions, Zapier, which sends us an email alert when a form is submitted, Papermark, which hosts documents we share with you by link, Microsoft, which provides our email, and software tools, including AI assistants, that help us analyse publicly available information and prepare your assessment. Some of these providers are based outside the UK and European Economic Area, for example in the United States. Where this is the case, your data is protected by appropriate safeguards such as standard contractual clauses or approved data transfer frameworks.

How long we keep it

If we do not go on to work together, we delete your details within 12 months of our last contact. If you become a client, we keep records for as long as needed to deliver our work and to meet our legal and accounting obligations, usually up to six years.

Your rights

You have the right to access, correct or delete your personal data, to restrict or object to how we use it, to receive a copy of it and to withdraw your consent. To use any of these rights, email info@norfolksquareconsultancy.comWe will respond within one month.

Complaints

If you are unhappy with how we handle your data, please contact us first. You can also complain to a data protection authority. In the UK this is the Information Commissioner's Office (ico.org.uk).

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, improve performance, and provide anonymous statistics about how the site is used.

We use cookies to ensure the website functions properly. We do not use cookies to collect personal information or share data with advertisers.

Types of Cookies We Use

Essential cookies are needed for basic site functions, such as navigation and security. Remembering your cookie consent.

Analytics cookies help us understand how visitors use the site, so we can improve it, such as anonymous visit statistics.

Managing Cookies - You can accept or decline cookies when the banner appears on your first visit. If you change your mind, you can clear your browser cookies to reset your choice. Most browsers also let you block cookies or delete them at any time through their privacy settings.

Your Privacy

We comply with the UK GDPR and EU GDPR. Any data collected through cookies is used only for the purposes described above and is not shared with third parties.

If you have any questions about our cookie use or privacy practices, please contact us info@norfolksquareconsultancy.com

Changes to this notice

We may update this notice from time to time. The latest version will always be on this page.